Privacy Policy

Effective date: November 1, 2025 — Website: maptrip.co.in

MapTrip ("we", "our", "us") operates the website maptrip.co.in (the "Service"). This Privacy Policy explains how we collect, use, disclose, and protect personal information when you use our Service. By using the Service you agree to the collection and use of information in accordance with this Policy.

1. Information We Collect

We collect information you provide directly and information automatically collected when you use our Service.

1.1 Information you provide

• Account & profile data: name, email address, phone number, profile photo (if applicable).
• Booking and payment data: booking details, billing address, payment method (note: we do not store full card numbers unless you explicitly opt into a PCI-compliant vault provided by a third-party payment processor).
• Support communications: messages you send to our customer support.
• User content: reviews, ratings, photos or other content you upload.

1.2 Information we collect automatically

• Log data: IP address, browser type/version, pages visited, referral source, timestamps.
• Device & usage data: device identifiers, operating system, unique device IDs, and telemetry about how you interact with the Service.
• Location data: approximate or precise location from your device/GPS when you enable location services (used to show nearby services and route information).
• Cookies & similar technologies: cookies, local storage, web beacons for analytics and personalization.

2. How We Use Your Information

We use data to provide and improve the Service, process transactions, communicate, and for legal and safety purposes.

• Provide and operate the Service, process bookings and payments.
• Personalize the user experience and show relevant content.
• Send transactional messages (booking confirmations, receipts, updates).
• Send marketing communications if you opt in; you can opt out anytime.
• Analyze usage, detect fraud and abuse, and maintain security.
• Comply with legal obligations and enforce our Terms of Service.

3. Legal Bases for Processing (GDPR)

If you are located in the European Economic Area (EEA), we process personal data only where we have a legal basis, such as:

• Performance of a contract: processing necessary to provide booking and related services.
• Consent: when you consent to cookies or marketing communications.
• Legitimate interests: for analytics, fraud prevention, and improving our Service (balanced against your interests and rights).
• Legal obligation: to comply with laws or governmental requests.

4. Sharing & Disclosure

We may share your personal information in the following limited circumstances:

• Service providers: third-party vendors who perform services on our behalf (payment processors, hosting, analytics, customer support).
• Business partners: travel partners, hotels, transport providers necessary to fulfill a booking.
• Legal requests: when required by law, to respond to legal process, or to protect rights, safety, or property.
• Business transfers: in connection with a merger, acquisition, or sale of assets (we will notify affected users where required).
• With your consent: other third parties if you ask us to share your data.

5. Cookies & Tracking Technologies

We and our partners use cookies and similar technologies for functionality, analytics, and advertising. Most browsers allow you to block or delete cookies; however, blocking certain cookies may affect site functionality.

6. Third-Party Services

We use third-party services such as analytics providers and payment gateways. These providers have their own privacy policies and may collect and process personal data independently. Examples include (but are not limited to) Google Analytics, Stripe, Razorpay, PayPal, and social login providers.

7. Data Retention

We retain personal data as long as necessary to provide services and fulfill legitimate business purposes, comply with legal obligations, resolve disputes, and enforce agreements. Specific retention periods depend on the nature of the data and applicable law.

8. Security

We implement administrative, technical, and physical safeguards designed to protect personal data. While we strive to protect your information, no system is completely secure — we cannot guarantee absolute security.

9. Your Rights

Depending on your location and applicable law, you may have rights regarding your personal data, including:

• Access the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion or restriction of processing.
• Object to processing for direct marketing or profiling.
• Data portability — receive your data in a commonly used format.
• Withdraw consent (where processing is based on consent) — this will not affect processing prior to withdrawal.

To exercise these rights, contact us using the details in the Contact section below. We may need to verify your identity before fulfilling requests.

10. International Transfers

We may transfer personal data to countries other than your country of residence. When transfers occur, we will protect personal data using legally recognized safeguards (e.g., standard contractual clauses) where required by law.

11. Children

Our Service is not directed to children under 13 (or a higher age where local law requires). We do not knowingly collect personal data from children. If you believe we have collected such data, contact us and we will take steps to delete it.

12. Links to Other Websites

Our Service may include links to third-party websites. We are not responsible for the privacy practices of those sites. Review their privacy policies before providing personal information.

13. Changes to This Privacy Policy

We may update this Policy from time to time. We will post the revised Policy on this page with an updated effective date. Significant changes will be communicated via the Service or email where appropriate.

14. Contact Us

If you have questions or requests about this Privacy Policy, please contact:

• Email: privacy@maptrip.co.in (replace with your actual privacy contact)
• Postal address: MapTrip (replace with your address), City, State, PIN, India
• Data Protection Officer (DPO): [Name, if applicable] — dpo@maptrip.co.in (optional)

15. Governing Law

This Policy and any disputes arising from it are governed by the laws applicable to the jurisdiction in which MapTrip operates. Where users reside in jurisdictions with specific statutory rights (for example, the EU), those laws apply to the extent required.

Last updated: November 1, 2025.